Shipping & Handling

At d’mart Exclusif our aim to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us.

Types of Shipping Available

We provide two modes of shipping to our customers:

Normal Delivery: By Surface Transport which takes up to 5-8 business days.

Express Delivery: By Air Transport which takes up to 2-3 business days.

Shipping Charges

Shipping Charges for all orders below Rs. 10,000 will be Rs. 500/-

Shipping Charges for Orders above Rs. 10,000 and Below Rs. 20,000 will be Rs. 750/-

Shipping Charges for Orders Above Rs. 20,000 will be Rs. 1,000/-

* Handling / Shipping Charges for Large size idols / Home Décor and Fragile products are extra.

Packaging

All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition. If you find any kind of discrepancies, or if the package is upon delivery looks tampered with or damaged, please do not accept the package and immediately contact our Customer Care Service at 1800 103 3302 (Monday – Saturday, 10:00 am to 06:30 pm) or write to us at [email protected]

Delivery Time & Tracking Information

Please allow us up to 5-8 business days for Normal Delivery & 2-3 business days form Express Delivery from the day you receive the order & confirmation. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.

An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery process. For further assistance, please contact our Customer Care Service at 1800 103 3302 (Monday – Saturday, 10:00 am to 06:30 pm) or write to us at [email protected]

Payment Policy

We offer multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe.

We also offer Cash before Delivery as a special service to our valued guests. It is an alternate method of payment that we extend to our valued guests, other than any online payments. In the above payment method or CBD service, you will have to deposit the cash in our Bank account. We will dispatch the order, once the payment is reflected in our Bank account. For any assistance related to payments, please contact our Customer Care Service at 1800 103 3302 (Monday – Saturday, 10:00 am to 06:30 pm) or write to us at [email protected]